Our goal
is satisfaction.Of our customers
and their customers.
Increasing satisfaction means driving loyalty and growth.
That’s why we integrate innovative strategies and activities, enhanced by Artificial Intelligence, across Marketing, Communication, CRM, System Integration, Data Analysis, and Customer Service.
The result? Human creativity, empowered by technologies that learn, remember, and act with empathy.
We design tailor-made solutions that combine smart technologies with a human approach.
Thanks to cutting-edge AI technologies integrated into our CRMs and Customer Service tools, we analyze data to deeply understand customers and their needs. Based on these insights, we develop the most effective marketing strategy to build or strengthen the relationship with the brand.
With our expertise in developing intelligent systems, we activate every touchpoint: web, apps, eCommerce, bots all powered by artificial intelligence.
In every interaction, the message becomes an experience.
We turn content into experience by combining an analytical approach, monitoring ongoing performance with an emotional one, blending creativity and innovation.
Top Consulting & Services
Development of IT systems with embedded AI integration to accelerate business innovation.
- CMS Systems, Portals and Websites
- eCommerce Platforms
- Mobile and Social Apps
- Loyalty, Advocacy and Contest Platforms
- AI Virtual Assistants
- Big Data, BI, and Data Mining
- VoIP and Voice Applications
- CRM & Contact Center Applications
Garden65
Strategy and development of multichannel communication projects designed to create authentic connections, supported by the best AI solutions to make every interaction more effective, personalized and memorable.
- AI-enhanced Marketing & Communication Strategy
- Design and management of intelligent websites
- Creation and management of eCommerce channels
- Data-driven social media strategy and management
- Intelligent, personalized engagement activities
- ATL and BTL campaigns: digital, multichannel and data-driven
- Communication Intelligence
Alchimie
Developing and managing physical, digital and hybrid events with the aim of offering innovative and memorable brand experiences.
- Concept event design
- Definition and management logistics
- Management of technical and technological infrastructure
- Event promotion strategy
- Digital and social amplification
- Public Relations
- Influencer Management
Concerto Contact Center
Management of one-to-one contact and relationships at every stage of the Customer Experience, integrating Artificial Intelligence solutions that improve effectiveness, listening capabilities and response quality.
Every conversation is supported by technology, but always guided by human value.
- AI-powered, integrated multichannel contact center
- Targeted, data-driven telemarketing
- AI-assisted lead generation campaigns
- Consulting for optimizing corporate contact centers
- CAWI and CATI surveys with intelligent data analysis
- Back office and delivery
- Organizational secretarial services
- Technical help desk with smart assistance
Via Benedetto Croce 36, 00142
Viale Sarca 336 - Building 12, 20126
