Home Satis user 24/08/2020

Our goal
is satisfaction.
Of our customers
and their customers.

 

Increasing satisfaction means driving loyalty and growth.

That’s why we integrate innovative strategies and activities, enhanced by Artificial Intelligence, across Marketing, Communication, CRM, System Integration, Data Analysis, and Customer Service.

The result? Human creativity, empowered by technologies that learn, remember, and act with empathy.

We are a group of specialists with different areas of expertise, united by AI and integrated under one roof.
We design tailor-made solutions that combine smart technologies with a human approach.
Knowledge

Thanks to cutting-edge AI technologies integrated into our CRMs and Customer Service tools, we analyze data to deeply understand customers and their needs. Based on these insights, we develop the most effective marketing strategy to build or strengthen the relationship with the brand.

Customization

With our expertise in developing intelligent systems, we activate every touchpoint: web, apps, eCommerce, bots all powered by artificial intelligence.


In every interaction, the message becomes an experience.

Empathy

We turn content into experience by combining an analytical approach, monitoring ongoing performance with an emotional one, blending creativity and innovation.

The Group.
Four companies working in an integrated way under the supervision of a horizontal management able to maintain a broad vision and manage synergies.
DATA MANAGEMENT & SYSTEM INTEGRATION
Top Consulting & Services

Development of IT systems with embedded AI integration to accelerate business innovation.

  • CMS Systems, Portals and Websites
  • eCommerce Platforms
  • Mobile and Social Apps
  • Loyalty, Advocacy and Contest Platforms
  • AI Virtual Assistants
  • Big Data, BI, and Data Mining
  • VoIP and Voice Applications
  • CRM & Contact Center Applications
COMMUNICATION STRATEGY
Garden65

Strategy and development of multichannel communication projects designed to create authentic connections, supported by the best AI solutions to make every interaction more effective, personalized and memorable.

  • AI-enhanced Marketing & Communication Strategy
  • Design and management of intelligent websites
  • Creation and management of eCommerce channels
  • Data-driven social media strategy and management
  • Intelligent, personalized engagement activities
  • ATL and BTL campaigns: digital, multichannel and data-driven
  • Communication Intelligence
EVENT & PRESS OFFICE
Alchimie

Developing and managing physical, digital and hybrid events with the aim of offering innovative and memorable brand experiences.

  • Concept event design
  • Definition and management logistics
  • Management of technical and technological infrastructure
  • Event promotion strategy
  • Digital and social amplification
  • Public Relations
  • Influencer Management
CRM & CUSTOMER SERVICE
Concerto Contact Center

Management of one-to-one contact and relationships at every stage of the Customer Experience, integrating Artificial Intelligence solutions that improve effectiveness, listening capabilities and response quality.
Every conversation is supported by technology, but always guided by human value.

  • AI-powered, integrated multichannel contact center
  • Targeted, data-driven telemarketing
  • AI-assisted lead generation campaigns
  • Consulting for optimizing corporate contact centers
  • CAWI and CATI surveys with intelligent data analysis
  • Back office and delivery
  • Organizational secretarial services
  • Technical help desk with smart assistance
Number.
Years of experience
Employees in 2 locations
Customers in the last 5 years
+
% Average annual growth
Customers.
Here are some of the clients we’ve followed in recent years.

We don’t have the solution ready, but we can find it.

Rome
Via Benedetto Croce 36, 00142
Milan
Viale Sarca 336 - Building 12, 20126
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